SHIPPING AND RETURNS

PLEASE ENTER YOUR TOPICS BY CLICKING ON THE LINK IN THE BOX PROVIDED OR SCROLL DOWN.

ORDER STATUS & TRACKING

WHERE IS MY ORDER

WE’RE HAPPY TO HELP YOU TRACK YOUR ORDER! PLEASE CONTACT US AT hello@kore-studio.eu WITH YOUR ORDER NUMBER — WE WILL IMMEDIATELY CHECK THE STATUS OF YOUR PARCEL AND UPDATE YOU.
WE AIM TO RESPOND THE SAME DAY, SO YOU KNOW EXACTLY WHERE YOUR ORDER IS AND WHEN TO EXPECT IT.

I HAVEN`T RECEIVED MY ORDER

E’RE SORRY TO HEAR YOUR ORDER HASN’T ARRIVED YET. PLEASE EMAIL US AT hello@kore-studio.eu WITH YOUR ORDER NUMBER — WE WILL PERSONALLY CHECK THE SHIPPING STATUS FOR YOU AND
MAKE SURE YOUR PACKAGE GETS TO YOU AS SOON AS POSSIBLE. WE USUALLY REPLY THE SAME DAY TO HELP RESOLVE THIS QUICKLY.


MY PACKAGE WAS RETURNED TO SENDER

SOMETIMES PARCELS ARE RETURNED DUE TO DELIVERY ISSUES. PLEASE CONTACT US AT hello@kore-studio.eu WITH YOUR ORDER NUMBER — WE WILL CHECK WHY IT WAS RETURNED AND ARRANGE FOR
YOUR PACKAGE TO BE SENT OUT AGAIN OR PROVIDE AN ALTERNATIVE SOLUTION. WE’LL GET BACK TO YOU THE SAME DAY WITH AN UPDATE.

ISSUE WITH ORDER RECEIVED

MISSING PRODUCT

WE’RE SO SORRY THAT YOUR ORDER ARRIVED INCOMPLETE. PLEASE EMAIL US AT hello@kore-studio.eu WITH YOUR ORDER NUMBER AND THE NAME OF THE MISSING PRODUCT — WE’LL CHECK THIS RIGHT
AWAY AND MAKE SURE YOU RECEIVE EVERYTHING YOU ORDERED. WE AIM TO REPLY ON THE SAME DAY.

DAMAGED PRODUCT

WE TRULY CARE ABOUT THE QUALITY OF YOUR EXPERIENCE. IF YOUR PRODUCT ARRIVED DAMAGED, PLEASE SEND US AN EMAIL AT hello@kore-studio.eu WITH YOUR ORDER NUMBER AND A QUICK PHOTO
OF THE DAMAGED ITEM. WE’LL TAKE CARE OF THIS FOR YOU AS FAST AS POSSIBLE AND FIND THE BEST SOLUTION FOR YOU.


FEEDBACK

WE LOVE HEARING FROM YOU. IF YOU HAVE FEEDBACK ON YOUR ORDER OR YOUR EXPERIENCE WITH KORE, PLEASE SHARE IT WITH US AT hello@kore-studio.eu — WE READ EVERY MESSAGE CAREFULLY AND TRULY VALUE YOUR THOUGHTS. YOUR FEEDBACK HELPS US MAKE KORE EVEN BETTER.

EDIT OR CANCEL ORDER

CHANGE SHIPPING ADDRESS

ONCE YOUR ORDER HAS BEEN PROCESSED AND PREPARED FOR SHIPMENT, WE ARE UNFORTUNATELY UNABLE TO CHANGE THE SHIPPING ADDRESS. IF YOUR ORDER HAS NOT YET BEEN PROCESSED, PLEASE CONTACT US IMMEDIATELY AT hello@kore-studio.eu — WE WILL DO OUR BEST TO HELP

CANCEL ORDER

E START PREPARING YOUR ORDER AS SOON AS IT IS PLACED TO ENSURE FAST DELIVERY. BECAUSE OF THIS, ONCE YOUR ORDER HAS BEEN PROCESSED, CANCELLATION IS NO LONGER POSSIBLE. IF YOU WOULD STILL LIKE TO RETURN YOUR ORDER ONCE IT ARRIVES, PLEASE REFER TO OUR RETURN & EXCHANGE POLICY. IF YOU HAVE ANY QUESTIONS, FEEL FREE TO CONTACT US AT hello@kore-studio.eu.


EDIT MY ORDER

AT THE MOMENT, WE CANNOT MODIFY ORDERS (PRODUCT CHANGES, ADDING/REMOVING ITEMS) ONCE THEY HAVE BEEN PLACED AND PROCESSED. IF YOUR ORDER IS NOT YET PROCESSED, PLEASE CONTACT US AT hello@kore-studio.eu AS SOON AS POSSIBLE AND WE WILL TRY TO ACCOMMODATE YOUR REQUEST. FOR ANY QUESTIONS ABOUT RETURNS OR EXCHANGES, PLEASE VISIT OUR RETURN & EXCHANGE POLICY.

RETURNS & EXCHANGES

NOT SATISFIED

WE WANT YOU TO LOVE YOUR PRODUCTS — BUT SOMETIMES IT TAKES A LITTLE TIME TO ADJUST TO SOMETHING NEW. IF YOU ARE NOT SATISFIED, PLEASE NOTE THAT WE DO NOT OFFER A MONEYBACK POLICY OR RETURNS FOR OPENED PRODUCTS. OUR TEAM IS HERE TO HELP — FEEL FREE TO CONTACT US AT hello@kore-studio.eu AND WE WILL PROVIDE ADVICE ON HOW TO BEST USE YOUR PRODUCT IN YOUR SKINCARE ROUTINE.

I CHANGED MY MIND

IF YOUR PRODUCT IS UNOPENED AND WITHIN THE 14-DAY RETURN PERIOD, YOU MAY REQUEST A RETURN. PLEASE CONTACT US AT hello@kore-studio.eu WITH YOUR ORDER NUMBER, THE PRODUCT(S) YOU WISH TO RETURN, AND THE REASON FOR YOUR RETURN. WE WILL PROVIDE YOU WITH A RETURN LABEL. PLEASE NOTE: OPENED OR USED PRODUCTS CANNOT BE RETURNED FOR HYGIENE REASONS.


EXCHANGE POLICY

AT THIS TIME, WE DO NOT OFFER DIRECT EXCHANGES. IF YOU WOULD LIKE TO RETURN AN UNOPENED PRODUCT WITHIN THE RETURN PERIOD, PLEASE CONTACT US AT hello@kore-studio.eu. WE WILL PROCESS YOUR RETURN AND ISSUE A REFUND, SO YOU CAN PLACE A NEW ORDER FOR THE PRODUCT OF YOUR CHOICE.

RETURN POLICY

RETURN PERIOD

IF YOU WISH TO RETURN AN UNOPENED PRODUCT UNDER OUR VOLUNTARY RETURN POLICY, YOU MAY CONTACT US WITHIN 14 DAYS OF RECEIVING YOUR ORDER.
TO INITIATE A VOLUNTARY RETURN, PLEASE EMAIL US AT HELLO@KORE-STUDIO.EU AND INCLUDE:

  • YOUR ORDER NUMBER
  • THE PRODUCT(S) YOU WISH TO RETURN

    WE WILL GUIDE YOU THROUGH THE NEXT STEPS.
    RETURN SHIPPING COSTS FOR VOLUNTARY RETURNS ARE BORNE BY THE CUSTOMER, UNLESS THE ITEM IS DEFECTIVE OR INCORRECT.

CONDITION OF PRODUCTS

PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL, UNOPENED PACKAGING AND IN RESALABLE CONDITION.
FOR HYGIENE AND SAFETY REASONS, OPENED OR USED PRODUCTS CANNOT BE ACCEPTED UNDER THIS VOLUNTARY RETURN POLICY.
PLEASE ENSURE YOUR RETURN IS PACKAGED SECURELY. WE RECOMMEND USING THE ORIGINAL SHIPPING BOX TO PROTECT THE ITEMS DURING TRANSIT.
PRODUCTS RECEIVED DAMAGED DUE TO INSUFFICIENT PACKAGING MAY NOT BE ELIGIBLE FOR A REFUND.


HOW IT WORKS

To request a return, please contact us at hello@kore-studio.eu and include your order number and the product(s) you wish to return.
Once your return request has been reviewed, you will receive further instructions by email.
Please note that return shipping costs are borne by the customer, unless the return is due to a defective or incorrect item.

RIGHT OF WITHDRAWAL

YOU HAVE THE RIGHT TO WITHDRAW FROM THIS CONTRACT WITHIN 14 DAYS WITHOUT GIVING ANY REASON.

THE WITHDRAWAL PERIOD IS 14 DAYS FROM THE DAY ON WHICH YOU, OR A THIRD PARTY OTHER THAN THE CARRIER DESIGNATED BY YOU, TOOK POSSESSION OF THE GOODS.

TO EXERCISE YOUR RIGHT OF WITHDRAWAL, YOU MUST INFORM US:

KORE
FRANZISKA STOLL
JÜTHORNSTRASSE 50
22043 HAMBURG
GERMANY
HELLO@KORE-STUDIO.EU

BY MEANS OF A CLEAR STATEMENT (E.G. A LETTER SENT BY POST OR AN EMAIL) OF YOUR DECISION TO WITHDRAW FROM THIS CONTRACT.

YOU MAY USE THE MODEL WITHDRAWAL FORM AVAILABLE HERE, BUT IT IS NOT MANDATORY.

THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO SEALED GOODS WHICH ARE NOT SUITABLE FOR RETURN FOR HEALTH PROTECTION OR HYGIENE REASONS IF THEY WERE UNSEALED AFTER DELIVERY.

EFFECTS OF WITHDRAWAL

IF YOU WITHDRAW FROM THIS CONTRACT, WE WILL REIMBURSE ALL PAYMENTS RECEIVED FROM YOU, INCLUDING THE COSTS OF STANDARD DELIVERY (EXCEPT FOR THE SUPPLEMENTARY COSTS ARISING IF YOU CHOSE A TYPE OF DELIVERY OTHER THAN THE LEAST EXPENSIVE TYPE OF STANDARD DELIVERY OFFERED BY US), WITHOUT UNDUE DELAY AND IN ANY EVENT NOT LATER THAN 14 DAYS FROM THE DAY ON WHICH WE ARE INFORMED ABOUT YOUR DECISION TO WITHDRAW FROM THIS CONTRACT.

WE WILL CARRY OUT SUCH REIMBURSEMENT USING THE SAME MEANS OF PAYMENT AS YOU USED FOR THE INITIAL TRANSACTION, UNLESS YOU HAVE EXPRESSLY AGREED OTHERWISE; IN ANY EVENT, YOU WILL NOT INCUR ANY FEES AS A RESULT OF SUCH REIMBURSEMENT.

WE MAY WITHHOLD REIMBURSEMENT UNTIL WE HAVE RECEIVED THE GOODS BACK OR YOU HAVE SUPPLIED EVIDENCE OF HAVING SENT BACK THE GOODS, WHICHEVER IS THE EARLIEST.

YOU MUST SEND BACK THE GOODS WITHOUT UNDUE DELAY AND IN ANY EVENT NOT LATER THAN 14 DAYS FROM THE DAY ON WHICH YOU COMMUNICATE YOUR WITHDRAWAL FROM THIS CONTRACT TO US. THE DEADLINE IS MET IF YOU SEND BACK THE GOODS BEFORE THE PERIOD OF 14 DAYS HAS EXPIRED.

YOU BEAR THE DIRECT COST OF RETURNING THE GOODS.

YOU ARE ONLY LIABLE FOR ANY DIMINISHED VALUE OF THE GOODS RESULTING FROM HANDLING OTHER THAN WHAT IS NECESSARY TO ESTABLISH THE NATURE, CHARACTERISTICS AND FUNCTIONING OF THE GOODS.